About

• The System - Microsite
  • The System - Robust Operational and Analytic Infrastructure
  • The System - Employee Engagement
  • The System - Outer Loop
  • The System - Huddles
  • The System - Inner Loop
  • The System - Reliable Metric
  • The System - Leadership
• History of Net Promoter
• Benefits of Net Promoter
• Net Promoter and Growth
• Measuring Your Net Promoter Score
• Three Types of Net Promoter Scores
• Numbers Behind the Net Promoter System
• The Employee Net Promoter System
• Companies That Use Net Promoter
• Building Loyalty at B2B Companies

Featured Content

• Recommended Reading
• Recommended Videos
  • Understanding the Net Promoter System®
  • The Loyalty Insights Series
  • Trailblazers Series
  • Trailblazers Series: Vanguard
  • Trailblazers Series: FirstService Residential
  • Expert Insights
  • NPS Shorts
  • Harvard Business Review Series
• More Insights
  • Loyalty Economics Insights
  • Leadership Insights
  • Survey Design Insights
  • Employee Engagement Insights
  • Digital Insights
  • Customer Interaction Insights
  • B2B Insights

Resources

• Benchmarks
• How to Calculate Customer Lifetime Value
• Interaction Prioritization
• Vendors
• Trademarks and Licensing
• The NPS Loyalty Forum
• Assessment

The Net Promoter System Podcast

Books

• The Ultimate Question 2.0