Net Promoter®

• What Is the Net Promoter System?
  • Robust Operational and Analytic Infrastructure
  • Employee Engagement
  • The Outer Loop
  • Huddles
  • The Inner Loop
  • The Net Promoter Score℠
  • Sustained Leadership Commitment
• The History of the Net Promoter Score℠
• The Benefits of Net Promoter®
• How the Net Promoter Score℠ Relates to Growth
• Measuring Your Net Promoter Score℠
• Three Types of Net Promoter Scores
• The Numbers behind the Net Promoter System
• The Employee Net Promoter System
• Companies That Use Net Promoter®
• Building Loyalty at B2B Companies

Featured Content

• Recommended Reading
• Recommended Videos
  • Understanding the Net Promoter System
  • The Loyalty Insights Series
  • Trailblazers Series
  • Trailblazers: Vanguard
  • Trailblazers: FirstService Residential
  • Expert Insights
  • NPS Shorts
  • Harvard Business Review Series
• • Loyalty Economics
  • Leadership and the Net Promoter System®
  • Survey Design
  • Employee NPS®
  • Digital
  • Customer Interaction Prioritization
  • NPS® in B2B

Resources

• Bain Certified Net Promoter Score℠ Benchmarks
• How to Calculate Customer Lifetime Value
• Interaction Prioritization
• Vendors that Support the Net Promoter System
• Trademarks and Licensing
• The NPS® Loyalty Forum
• Coronavirus

The Net Promoter System Podcast

• The Ultimate Question 2.0