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Workshops & Speaking Engagements

Workshops & Speaking Engagements

Authors of our books conduct a limited number of senior executive workshops each year and are available for individual speaking engagements.

Fred Reichheld

Fred Reichheld

Fred Reichheld is a Bain fellow and creator of the Net Promoter System®. His work in the area of customer and employee retention has quantified the link between loyalty and profits.

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Darci Darnell

Darci Darnell

Darci Darnell is the global head of Bain's Customer practice and a co-author of Winning on Purpose, based in Chicago. She has served in multiple global leadership roles and today sits on the firm’s top elected governance committee.

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Maureen Burns

Maureen Burns

Maureen Burns is a Senior Partner in Bain's Customer practice and a co-author of Winning on Purpose, based in Boston. She is one of Bain’s foremost experts on the Net Promoter System and Customer Loyalty. 

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Rob Markey

Rob Markey

Rob Markey is a partner in Bain & Company’s New York office and a leader in the firm’s Customer Strategy & Marketing practice. He is the coauthor of The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World.

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Pricing

Pricing

Speaking fees range from $25,000 to $50,000 depending on location and duration of the event.

For custom workshop pricing, or for more information, please contact Maura (McNamee) Dudas at 617-572-2594 or maura.dudas@bain.com.