The Net Promoter System Podcast
One of the great philosophers said that a person who sets out to be happy probably won’t achieve his goal. On the other hand, if a person sets out to help others and make the world a better place, he will probably end up happy.
The same logic applies to companies that set the vague goal of maximizing shareholder value, according to Roger Martin, former dean of the Rotman School of Management at the University of Toronto. In reality, successful companies create products their customers want and provide exceptional service—and increase shareholder value in the process.
Roger, who’s the author of 10 books, including Getting Beyond Better and Playing to Win, and a frequent contributor to Harvard Business Review, shares his business philosophies in this podcast episode. You can listen to our conversation on iTunes, Stitcher or through the player above.
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